Terms and Conditions

This Terms And Conditions was published on 29 Feb 2024

Welcome to Digizag !

Digizag is owned and operated by DIGIZAG, UNIPESSOAL LDA.

These are the terms and conditions for:

• https://digi-zag.com

(Hereinafter referred to as “Digizag”).

By using the website and purchasing products available on the website, you agree to be bound by these terms and conditions, the privacy policy, the cookie policy, the shipping policy and the refund policy. In these terms and conditions, the words "website" refers to the Digizag website, "we", "us", "our" and "Digizag" refers to Digizag and "user", “customer”, "you" and “your" refers to you, the user and customer of Digizag.

The following terms and conditions apply to the website, products and services offered by Digizag. This includes the mobile and tablet versions as well as any other version of Digizag accessible via desktop, mobile, tablet, social media or other devices.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY INFORMATION OR PRODUCTS.

1. ELIGIBLITY

You may use the website and purchase the products only in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

The website is not directed to persons under the age of 18. Digizag does not knowingly collect information from persons under the age of 18 or allow them to create an account or access the features of the website. If you are under 18, please refrain from using our website and services. 

By using the website and purchase the products, you represent and warrant that you have the full right, power and authority to enter into these terms and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into these terms.

Digizag may, in its sole discretion, refuse to offer the website and products to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

2. NOTIFICATIONS

By providing Digizag with your email address, you agree that we may use your email address to send you notifications, important communications, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information. Opting out may prevent you from receiving emails related to Digizag.

3. ACCOUNT

Users must register and open an account to place an order on the website. Every user can own only one account. When registering on the website, the user must choose a user name and password and may be asked to provide additional information, such as email address. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Digizag of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user's account without Digizag’s prior authorization. Digizag will not be liable for any loss or damage arising from your breach of this agreement.

Users may cancel their accounts at any time and for any reason by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data provided to Digizag. Digizag reserves the right to terminate your account or your access immediately, with or without notice, and without liability to you, if Digizag believes that you have violated any of these terms.

4. SHOPPING ON THE WEBSITE (GIFT CARDS)

By placing an order, you offer to purchase the products for the price advertised and indicated on the website at the time of purchase. Check product specifications before placing your order.

When a customer places an order, Digizag will send that customer an email which aims to confirm the purchase and payment. This email confirmation will be produced automatically so that the user has the confirmation of his purchase and the details of the order.

Products will be sent to the customer's email address once the purchase process is completed and payment is confirmed. Please ensure that the email address provided during the checkout process is correct and up to date to ensure prompt delivery of products.

We reserve the right to limit the number of units purchased by each user. Digizag also reserves the right to limit sales of our products on a regional or jurisdictional basis.

Digizag may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time in its sole discretion. If an order is cancelled, any payments made for products will be refunded in full. This does not affect your statutory rights.

All new orders are considered separately and each is treated individually.

5. PRICES

Digizag reserves the right to determine the price of the products. The price of the product and its different variants will be available on each product page. Product prices are subject to change at any time depending on the value of exchange rates.

Digizag will make reasonable efforts to keep the pricing information published on the website up to date. We encourage you to periodically check our website for updated pricing information.

We will always try to ensure that the prices on the website are accurate. However, from time to time some pricing errors may occur, including but not limited to human, mechanical or similar errors. If a pricing error is discovered, the customer will be informed of the error. The user will be given the option to reconfirm the order at the correct price. The user also has the option to cancel the order in the event that he/she is not satisfied with the correct price.

6. PAYMENTS

Products will be paid through the following payment methods:

• Credit/debit card (Visa, Master, etc.)
• PayPal
• Apple Pay
• Google Pay

The customer must pay the price of the product stipulated in the order before the product is sent to the user's email address. Payment will be charged to the customer's credit/debit card or PayPal account immediately after placing the order for the product(s) purchased. Once the transaction has been processed, we will send an electronic receipt of the transaction to the customer's email address.

Using a bank card that does not belong to you is prohibited.

If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the customer service of the corresponding payment processor.

If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorization. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code.

If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products. Digizag reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products

7. DISCLAIMER

You acknowledge that your use of the products available on the website is at your sole risk and responsibility. The products are provided "as is" and "as available" without any warranties or conditions, express, implied or statutory, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Digizag attempts to be as accurate as possible. However, Digizag does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current, or error-free. Product descriptions and images may vary according to the color resolution of the user's device screen.

8. COPYRIGHT

All materials on the website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Digizag or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on the website are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Digizag prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize Digizag or any part of the material for any purpose other than its intended purposes is strictly prohibited. Please do not copy any content and pass it off as your own, as a copyright infringement will occur.

9. COPYRIGHT COMPLAINTS

Digizag will respond to all inquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in Portugal and international copyright and intellectual property laws and regulations. Digizag respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request through our contact information, with the following information: 

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.
• A statement specifically identifying the location of the infringing material, with enough detail that Digizag may find it on the website.  
• Your name, address, telephone number and e-mail address.
• A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the owner of the rights, or its agents, or by law.
• A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.
• An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

10. PROHIBITED ACTIVITIES

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to Digizag by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website. In addition, the following activities are prohibited:

• Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the website, including, but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with these terms.
• "Frame", "mirror" or otherwise incorporate any part of the website into any other website or service without our prior written permission.
• Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Digizag.
• Evade, disable or otherwise interfere with security-related features of the website or features which prevent or restrict the use or copying of any content.

11. DISCLAIMER OF WARRANTIES

Because of the nature of the Internet Digizag provides and maintains the website on an "as is", "as available" basis and makes no promise that use of the website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Digizag for any loss or damage caused as a result.

Digizag will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Digizag excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Digizag and Digizag shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the website.
• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any product purchased through the
• Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Digizag.
• All representations, warranties, conditions and other terms which but for this notice would have effect.

12. THIRD PARTIES

Through your use of the website and services you may encounter links to third party websites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Digizag provide details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Digizag are in no way responsible or liable for any such third-party sites.

13. INDEMNIFICATION

You agree to defend and indemnify Digizag and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein.
• Your violation of any law or the rights of a third party.
• Your purchase of the products.

14. ELECTRONIC COMMUNICATIONS

No responsibility will be accepted by Digizag for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes.

15. CHANGES

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect.

16. PERSONAL DATA

Any personal information you submit in connection with the purchase of products will be used in accordance with our privacy policy. Please refer to our privacy policy.

17. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Digizag, shall constitute the entire agreement between you and Digizag concerning and governs your use of the website.

18. DISPUTES

You agree that any dispute, claim or controversy arising out of or relating to the breach, termination, enforcement, interpretation or validity of these terms or the use of the website and purchase of the products shall be resolved by binding arbitration between you and Digizag, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

In the event a dispute arises in connection with the products offered through the website or the breach of these terms and conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organization as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and purchase of products.

The courts of Portugal, shall have jurisdiction over any dispute, controversy or claim relating to Digizag and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of Portugal.

19. FINAL PROVISIONS

These terms and conditions are governed by the laws of the Portugal. Use of our website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms.

Our compliance with these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website, your purchase of products on our website, or information provided to or collected by us in connection with your use of the website and purchase of products.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.

20. NO REFUNDS

Due to the nature of our products (digital products), all gift cards available on the website are non-refundable and non-returnable digital items. Please note that all purchases of our products are final. No returns or refunds will be issued if you are not satisfied with the product or if your device or system does not meet the minimum product requirements. Please refer to the product specifications before placing an order.

Because the product can only be used once and it cannot be determined whether the product has already been used, there is no right of withdrawal.

If you are not completely satisfied with your purchase, or have any kind of problem with the products, please contact us through our contact information.

21. CANCELLATIONS

Please note that we can only cancel your order or issue a refund before your order has been sent. Once the product has been sent (gift cards sent by mail.) will be considered non-returnable and non-refundable.

If you wish to cancel your order, please submit the request within 24 hours of placing the order. Please note that we can only cancel your order or refund your money before your order has been sent and delivered. Once you receive the items (gift cards sent by mail), they will be considered non-returnable and non-refundable.

Refunds will only be made via the original payment method within 3 - 5 days.

22. CONTACT US

If you have questions about this refund policy, please contact us through the contact information below:

DIGIZAG, UNIPESSOAL LDA

WhatsApp: +351936766868

Email: support@digi-zag.com